Vegastars.com is committed to providing the best Responsible Gambling practices in the industry. Our number one priority is the well-being of our customers and as such, we pride ourselves on our mission in combating problem gambling. Vegastars.com strongly believes that education is key and we will go to lengths to ensure our customers make the most informed decision about their gambling activities as possible.
Play responsibly: do not gamble beyond your means to pay.
Vegastars.com provides a number of tools to provide assistance in promoting Responsible Gambling. The key to providing a community and service that promotes Responsible Gambling comes down to education and as such; let’s look at what problem gambling actually means and how to identify it.
Although generally associated with the results of financial hardship – the impact of problem gambling usually stretches much further than this. Clear identifiable signs of problem gambling can be likened to the examples below:
- Spending more time or money than intended;
- Arguing with family and friends after gambling;
- Feeling guilty or remorseful about gambling;
- Missing work or other commitments to gamble;
- Hiding the extent of their gambling.
Being able to identify any of these examples in yourself is an extremely important step to take in your gaming experience. If you do find yourself relating to any of these examples; the Vegastars Team strongly encourages you to apply a Responsible Gambling tool/s and seek help which can be found below.
Gambling Responsibly is vital to a safe experience and as such, we have tools that will limit losses, wager amounts or complete access to your account. This functionality can be accessed within your user profile. To assist you in gambling responsibly we have limits on deposits, losses, wager amounts or user account activity that you can set yourself.
Deposit Limit
Set a cap on how much you can deposit over a day, week, or month directly in your account tools. You can lower a deposit limit at any time and it will take effect as soon as practicable; any increase or removal applies only after a 24-hour cooling-off period.
Loss Limit
Choose the maximum you are prepared to lose over a day, week, or month. This is a net loss limit: profits in the period do not reduce your loss total, and unsettled bets count toward the limit. Decreases apply immediately; increases or removals take effect after a 24-hour cooling-off period.
Wager Limit
Set the maximum total amount you can wager over a day, week, or month. This is not a net limit—profits don’t offset your wagering total. You may reduce the limit with immediate effect; any increase or removal is subject to a 24-hour cooling-off period.
Time-out
Take a short break from gambling for the period you choose, 1 day, 1 week, 1 month, 3 months. During a time-out you cannot deposit or receive promotional offers, but you can withdraw any remaining funds. Time-outs apply immediately and your account automatically reactivates at expiry.
Self-Exclusion
You may exclude for periods of 3 months, 6 months, 1 year, 5 years or permanently. Once processed, you will not be able to make any bets and/or deposits. You will be able to withdraw remaining funds. For permanent exclusion we remit any remaining balance. For exclusions of six (6) or more months we will reinstate your account access only after you confirm via our documented process. When six months or more self-exclusion elapses, a 3-day cooling-off period applies before reactivation. During your self-exclusion period you will be excluded from all promotional offers. To self-exclude contact support at [email protected].
Self-exclusion applies to all brands under licensee.
Where indicators are observed, we may take proportionate actions including operator-set limits, proactive outreach, temporary suspension, or operator-imposed exclusion (discretionary or mandatory, with records of assessments and decisions).
You may contact any of the following organization for consultation and support:
For self-assessment please visit:
Vegastars.com is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.